Frequently Asked Questions
Everything you need to know about your TransformHQ experience.
What is the standard shipping timeframe?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
How do I process a return or exchange?
We offer a 30-day return policy. Items must be unworn, unwashed, and have original tags attached. Visit our Return Portal to generate a prepaid shipping label.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Afterpay and Klarna.
How do I find my correct size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your materials sustainably sourced?
TransformHQ is committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we vet all our manufacturing partners for fair labor practices.
Can I modify or cancel my order after it's been placed?
To ensure fast delivery, we process orders immediately. You have a 60-minute window after placement to cancel or modify your order by contacting our support team.